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FREQUENTLY ASKED QUESTIONS
WHAT TYPE OF MEDIUMS DO YOU USE?
All of our prints are printed on Hahnemuhle FineArt Naryta Satin paper. Our canvases are printed on museum-quality canvas material using high-quality archival inks. Our acrylic prints feature a 1/4" non-glare acrylic facemount on top fo the print.
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES Currently, all items are shipping FREE
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- We do not accept returns; all sales are FINAL.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact brian@brianberkowitzphoto.com with your order number for further instructions.
CAN I CANCEL MY ORDER?
All print sales are final. Please contact brian@brianberkowitzphoto.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
Because of the custom nature of the artwork we produce, all sales are final. Please email brian@brianberkowitzphoto.com with any concerns.
WHO TO CONTACT?
You can reach out at any time by email at brian@brianberkowitzphoto.com.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!
